Umgeni Water

Contact Details

Postal PO Box 9, Pietermaritzburg, 3200
Physical 310 Burger Street, Pietermaritzburg, 3201
Tel 033 341 1111


The mission of Umgeni Water is to provide bulk water services, both potable and wastewater, to support government services delivery to the people of South Africa and to provide water for life. This includes providing all bulk water services to customers, facilitating integrated planning in the region, supporting municipalities, and contributing to water knowledge, which will head to sustainability from source to tap.

The primary activity of Umgeni Water is to provide water services (water supply and sanitation services) to other water services institutions in its service area. In addition, Umgeni Water undertakes other activities, provided these do not impact negatively on the organisation’s ability to perform its primary activity. These include: providing management services, training and other support services to other water services institutions, in order to promote cooperation in the provision of water services; supplying untreated or non-potable water to end-users who do not use the water for household purposes; providing catchment management services to or on behalf of the responsible authority; supplying water directly for industrial use, accepting industrial effluent, and acting as a water services provider to consumers (with the approval of the water services authority having jurisdiction in the area); providing water services in joint venture with water services authorities; and performing water conservation functions.

Overseeing Department/Entity

The information in this directory is compiled from various sources and is subject to continual change. If you notice any errors or omissions, contact us so that we may correct them.