Ombudsman for Long-Term Insurance
|Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7700
|021 657 5000 / 0860 103 236
The mission of the Ombudsman for Long-Term Insurance is to receive and consider complaints against subscribing insurers and to resolve such complaints through mediation, conciliation, recommendation or determination.
The Ombudsman seeks to ensure that he/she acts independently and objectively, takes no instructions from anybody regarding the exercise of his/her authority, follows informal, fair and cost-effective procedures, keeps in balance the scale between complainants and insurers, accords due weight to considerations of equity, maintains confidentiality, promotes public awareness of the office, insurers act with fairness and insurers render an efficient service to their clients.