Ombudsman for Short-Term Insurance

Contact Details

Postal PO Box 32334, Braamfontein, 2017
Physical 110 Oxford Road, Houghton Estate, Johannesburg, 2198
Tel 011 726 8900 / 0860 726 890


The Ombudsman for Short-Term Insurance is an independent, non-profit industry ombud scheme. They provide the insuring public and the short-term industry with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity. They deal with personal lines short-term insurance disputes including disputes relating to motor Insurance, homeowners insurance (buildings), household insurance (contents), cell phone insurance, travel insurance, disability insurance as well as credit protection insurance.

Other functions include commercial insurance for small businesses and sole proprietors. The Ombudsman for Short-Term Insurance is not a court of law. They examine the information and evidence placed before them by the parties to a dispute and make recommendations that are guided by the legal position and principles of fairness and equity.

They do not, nor is empowered to, procure evidence or witnesses or investigate a complaint on behalf of one party. They operate independently of both the Financial Sector Conduct Authority and the Prudential Authority in their adjudication process and dispute resolution process.

Overseeing Department/Entity

The information in this directory is compiled from various sources and is subject to continual change. If you notice any errors or omissions, contact us so that we may correct them.