Ombudsman for Banking Services

Contact Details

Physical 110 Oxford Road, Houghton Estate, Rosebank, Johannesburg
Tel 011 712 1800


The vision of the Ombudsman for Banking Services is to be known as a trusted mediator of disputes, thereby increasing consumer confidence in the banking sector, and to proactively promote greater awareness of banking matters on the part of consumers.

In pursuit of the mandate, vision and mission, the Ombudsman for Banking Services commits to resolving disputes that arise between banks and consumers in the South African banking sector by providing a free, fair and independent forum for dispute resolution.

The Ombudsman and their staff are committed to fairness, independence, professionalism, accountability, accessibility and timeliness.

Overseeing Department/Entity

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