Office of the Tax Ombud (OTO)
Contact Details
| Physical | Menlyn Corner, 2nd Floor, 87 Frikkie De Beer Street, Menlyn, Pretoria |
|---|---|
| Tel | 012 431 9105 / 0800 662 837 |
| Web | www.taxombud.gov.za |
Overview
The Office of the Tax Ombud (OTO) is an independent and impartial organisation that helps taxpayers resolve disputes with the South African Revenue Service (SARS). The Office assists taxpayers with complaints related to SARS.
Established in terms of the Tax Administration Act, the OTO provides a free, fair and confidential service to ensure that all taxpayers are treated equitably and in accordance with the law.
The OTO assists individuals, businesses and tax practitioners who experience undue delays, administrative errors, inconsistent treatment, or unfair processes in their engagements with SARS. When taxpayers encounter challenges that they are unable to resolve through SARS’s internal channels, the OTO steps in to review the matter and help facilitate a fair outcome. Its mandate is to promote fairness in tax administration, protect taxpayer rights, and strengthen trust in the tax system.
The OTO does not replace SARS or interfere with the collection of taxes. Instead, it provides an independent avenue to address service-related complaints, helping businesses save time, reduce frustration, and focus on their operations. The OTO encourages all taxpayers to use its services whenever they believe they have been treated unfairly or when a tax-related issue remains unresolved. By helping to resolve systemic and administrative challenges, the OTO contributes to a healthier tax environment and supports a more competitive, compliant and economically confident South Africa.
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The information in this directory is compiled from various sources and is subject to continual change. If you notice any errors or omissions, contact us so that we may correct them.