Commission for Conciliation, Mediation and Arbitration (CCMA)

Contact Details

Postal Private Bag X96, Marshalltown, 2107
Physical CCMA House, 127 Fox Street (Cnr. Eloff), Johannesburg
Tel 011 220 5000 / 0861 161616


The vision of the Commission for the Conciliation, Mediation and Arbitration (CCMA) is to be a world-class institution that promotes labour market stability, social justice and job security.

The mandatory functions of the CCMA are to: conciliate workplace disputes; arbitrate certain categories of disputes that remain unresolved after conciliation; facilitate the establishment of workplace forums and statutory councils; compile and publish information and statistics about its activities; consider applications for accreditation and subsidy of bargaining councils and private agencies; establish picketing rules in respect of protected strikes and lookouts. At least every second year, review any rules made in terms of this section as well as administer the Essential Services Committee.

The discretionary functions of the CCMA include: supervising ballots for unions and employer organisations; providing training on any aspect of employment law; advising a party to a dispute about the procedure to follow; offering to resolve a dispute that has not been referred to the CCMA; making rules on practice and procedure; publishing guidelines on any aspect of the LRA.

Overseeing Department/Entity

The information in this directory is compiled from various sources and is subject to continual change. If you notice any errors or omissions, contact us so that we may correct them.