Office of the Pension Funds Adjudicator (OPFA)
Contact Details
| Postal | PO Box 580, Menlyn, 0063 |
|---|---|
| Physical | 4th Floor, Riverwalk Office Park, Block A, 41 Matroosberg Road, Ashlea Gardens, Pretoria |
| Tel | 012 748 4000 / 012 346 1738 / 0800 00 6732 |
| Web | www.pfa.org.za |
Overview
TThe Office of the Pension Funds Adjudicator (OPFA) is a Public Finance Management Act 1 of 1999 (PFMA), Schedule 3A entity established in terms of section 30B of the Pension Funds Act 24 of 1956 (ACT) with effect from 1 January 1998 to investigate and determine complaints lodged in terms of the ACT and those complaints designated to the Adjudicator in terms of the Financial Sector Regulation Act 9 of 2017 (FSR Act). Section 30D of the ACT, as amended, requires that the Adjudicator, in disposing complaints, applies where appropriate, principles of equity; has regard to the contractual arrangements or other legal relationships between complainants and any financial institution; has regard to the provisions of the ACT; and acts in a procedurally fair, economical and expeditious manner.
The OPFA was established in terms of the Act as amended, to dispose of pension fund-related complaints lodged in terms of the Act and complaints designated to the Adjudicator in terms of section 211 of the FSR Act. The main objective of the OPFA is to ensure that the rights of consumers of pension products and services are protected, and they are treated fairly within the prescripts of the law.
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