Ombud Council

Contact Details

Physical Riverwalk Office Park, Block B 41 Matroosberg Road, Ashlea Gardens, Pretoria
Tel 012 051 3400


The Ombud Council is established by the Financial Sector Regulation Act, 2017, as the oversight body for the financial sector ombud system. Its role is to help ensure an accessible, effective, independent, and fair ombud system for financial customers. A well-functioning ombud system is a vital underpin to the market conduct component of the Twin Peaks financial regulatory framework and the Treating Customers Fairly consumer protection approach.

Overseeing Department/Entity

Reporting Entities

The information in this directory is compiled from various sources and is subject to continual change. If you notice any errors or omissions, contact us so that we may correct them.